This SUBLUE After-Sales Policy only applies to SUBLUE products that you, the end user, have purchased for your own use and not for resale. 

This policy comprises of three parts:

Part I - General Terms 

Part II - Warranty Period of Main Components Part III - Types of After-sales Service 

Part I – General Terms

 

a. What is covered?

SUBLUE warrants that each SUBLUE product that you purchase will be free from material and workmanship defects under normal use during the warranty period. The warranty period for a product starts on the day a product is received, or as may be otherwise specified by SUBLUE. 

The warranty period and types of after-sales service that apply to your product are as specified in “Part II - Types of After-Sales Service” below. 

b. How to Obtain After-Sales Service 

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting SUBLUE. 

Additional charges may apply outside SUBLUE’s normal service areas. Please contact SUBLUE for information specific to your location

c. What to do Before Obtaining After-sales Service

Before obtaining after-sales service, the following steps must be taken: 

√ Follow the procedures specified by SUBLUE. 

√ Remove all additional parts, alterations, and attachments not covered under warranty. 

√ Ensure that the product or part is free of any legal restrictions that prevent its replacement. 

√ If you are not the owner of a product or part, obtain authorization from the owner for SUBLUE to provide warranty service.

d. What Will SUBLUE Do 

Contact SUBLUE and specify your problem. 

SUBLUE will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. SUBLUE may request you to download and install particular software updates. 

If your problem cannot be resolved over the telephone or through the application of software or firmware updates, you may be required to deliver the product to a SUBLUE aftersales center for further examination. SUBLUE will arrange for service under the type of warranty service designated for the product under “Part II - Types of After-Sales Service” below if the problem with your product is covered by this After-Sales Policy. Otherwise, you may have to apply for customer-paid repair service. 

e. Product and Part/s Replacement 

When the after-sales service involves the replacement of a product or part, the replaced product or part becomes SUBLUE’s property and the replacement product or part becomes your property. Only unaltered SUBLUE products and parts are eligible for replacement. 

Replacement products or parts provided by SUBLUE may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty. 

f. What This After-Sales Policy Does NOT Cover

This policy does not cover the following: 

× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors. 

× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 

× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals. 

× Damage caused by a non-authorized service provider. 

× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 

× Damage caused by underwater immersion, which took place without adherence to instruction manual recommendations. 

× Damage caused by operation in bad weather (i.e. strong winds, strong wave, sand/dust storms, etc.) 

× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 

× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.). 

× Damage caused by operating the product at a weight greater the safe in water.

× Damage caused by a forced when components have aged or been damaged. 

× Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 

× Damage caused by operating the unit with a low-charged or defective battery. 

× Uninterrupted or error-free operation of a product. 

× Loss of, or damage to, your data by a product. 

× Failure of, or damage caused by, any third party products, including those that SUBLUE may provide or integrate into the SUBLUE product at your request. 

× Damage resulting from any non-SUBLUE technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation. 

× Products or parts with an altered identification label, or from which the identification label has been removed. 

 

Part II – Warranty Period of Main Components

Products  Main Components  Warranty Period  

Sublue

WhiteShark Mix/Mix Pro/WhiteShark Tini/Navbow/Swii

FC  12Months 
Battery  12Months 
Battery Charger 

6Months and Charge

Cycle less than 200 Times  

  6Months 
Floater 

No Warranty

Part III – Types of After-sales Service

SUBLUE guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact SUBLUE or your authorized SUBLUE dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

 

a. You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition, but need to cover all the shipping cost.

√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect. 

b. Return & Refund Service will not be provided where:

× It is requested beyond seven (7) calendars days of receiving a product.

× A product sent to SUBLUE for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches. 

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation. 

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration. 

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to SUBLUE within seven (7) calendar days after Return & Refund Service confirmation is sent from SUBLUE.

× Other circumstances stated in this policy. 

  1. You can request Replacement Service:

√ Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to SUBLUE. 

√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects. 

√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

  1. Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendar days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with. 

× A product sent to SUBLUE for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error. 

× A product is found to have no defects after all appropriate tests are conducted by SUBLUE. 

× Any fault or damage of the product is caused by unauthorized use or modification of the product, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration. 

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes. 

× The received product has not been sent back to SUBLUE seven (7) calendar days after replacement confirmation from SUBLUE.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

 

 

  1. You can request Warranty Repair Service where:

√ The product must not have been subjected to abnormal or unauthorized use, as intended by the manufacturer during the warranty period. 

√ Product labels, Serial Numbers, water damage verification marks, false proof verification marks, etc. show no signs of tampering or altering. 

√ No unauthorized disassembling, modification or installation has been performed on the product or any component. 

√ You provide a valid proof-of-purchase, receipt or order number (for SUBLUE Direct Sales).

  1. Warranty Repair Service will not be provided where:

× Crash or fire damage caused by non-manufacturing factors.

× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals. 

× Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals. 

× Damage caused by unauthorized repair or repairs. 

× Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger. 

× Damage caused by immersion underwater which did not follow the instruction manual recommendations. 

× Damage caused by operation in bad weather (i.e. strong wind,waves, rain, sand/dust storms, etc.).

× Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.). 

× Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.). 

× Damage caused by operating the unit at a weight greater than the safe immersion underwater weight. 

× Damage caused by a jdiving in which damaged components, or components suffering from natural wear and tear were used.

× Damage caused by reliability or compatibility issues when using unauthenticated third-party parts. 

× Damage caused by operating the unit with a low-charged or defective battery.  × Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration. 

× A product has not been sent back to SUBLUE seven (7) calendar days after warranty service confirmation from SUBLUE.

× Other circumstances stated in this policy.

 

 g. Essential Information

√ You are responsible for shipping costs when sending product(s) for return, repair or replacement. 

√ SUBLUE will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, SUBLUE will bear the cost for refund, replacement, or repair and the return the product(s) at our cost, to you.

√ If SUBLUE determines that the issue in question is not covered by this, SUBLUE After-Sales Policy, you will have to apply for Customer Paid Repair Service. SUBLUE will not start repair until you agree to the cost for repair quoted by SUBLUE. If you disagree with the cost for repair, SUBLUE will return the product(s) with you burdening the cost of return shipping.

√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers. 

√ Customers can obtain warranty service only at a designated SUBLUE repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.